Returns & Exchanges
At Creation Entertainment Store, we want you to be completely satisfied with your fashion purchases. If you are not happy with your order, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log into your account portal or contact our support team with your order number and the details of the items you wish to return.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the garments are in unworn, unwashed condition.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing